Privacy policy

Little Lullaby Club, NZBN 9429051946401, (referred to as "we", "us", or "our") complies with the New Zealand Privacy Act 2020 (the Act) concerning the handling of personal information. Personal information refers to data about an identifiable individual, typically a natural person. This policy outlines how we collect, use, disclose, and protect your personal information.

Changes to This Policy

We reserve the right to update this policy by posting a revised version on our website. The changes will be effective from the date of posting. This policy was last updated on 26th April 2024.

Information Collection

We collect personal information from you including:

Your name and your child’s name
Your contact details, including email address, mailing address and/or phone numbers
Your child’s age, date of birth, sleep habits and concerns
Your credit card or payment details (through our third party payment processor)
Your preferences and/or opinions
Details of products and services we have provided to you and/or that you have enquired about, and our response to you
Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
Information about your access and use of our services, including through the use of Internet cookies, your communications with our online services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
Additional personal information that you provide to us, directly or indirectly, through your use of our services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
Any other personal information requested by us and/or provided by you or a third party.

How we collect personal information

We collect personal information in a variety of ways, including:

Directly: We collect personal information which you directly provide to us, including through the ‘contact us’ form on our website, when you request our assistance via email or over the telephone.
Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.

How We Use Your Personal Information

We utilise your personal information for the following purposes:

To provide personalised sleep consulting services for your baby or toddler
To communicate with you about your child's sleep progress and/or our services
To improve our website and services
Marketing our services and products, including electronic communication (e.g., text or email)
Billing and collecting payments, including credit card transactions
Responding to your communications and complaints
Protecting and enforcing our legal rights and interests
Any other purpose authorised by you or the Act

Disclosure of Your Personal Information

We may disclose your personal information to the following entities:

Third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators
Our employees, contractors and/or related entities
Our existing or potential agents or business partners
Regulatory authorities or law enforcement agencies
Any other entity authorised by law or by you

Overseas Data Disclosure

Your personal information may be transferred to entities outside of New Zealand, which may not have equivalent data protection laws. We ensure compliance with Information Privacy Principle 12 before such disclosures.

Protecting Your Personal Information

We take reasonable measures to safeguard your personal information from loss, unauthorised access, or misuse.

Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Accessing and Correcting Your Personal Information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you want to exercise either of the above rights, email us at littlelullabyclub@gmail.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Internet Use

While we strive to maintain secure internet connections, providing personal information online is at your own risk.

We may use cookies on our online Services from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online Services and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.

Links to Other Websites

Our website may contain links to external sites with their own privacy policies. We recommend reviewing those policies before providing personal information.

Amendments

We may amend this policy at our discretion by updating it on our website. Please check regularly for updates.

For any inquiries or notices regarding this policy, contact us on littlelullabyclub@gmail.com

Little Lullaby Club, NZBN 9429051946401

Last update: 26th April 2024